Don't waste your time on this company.ĭo not sign up for this service unless you want trash customer service wait 2 days for a response to a question only to get a generic response then you have to wait another 2 days to get another answer to that response. Horrendous.Īdditional : As of August 20th, 2020 (nearly a month after purchase), I have finally got a refund from Paypal, Shockbyte did not even respond to Paypal during this entire ordeal. They have still yet to send me an email with my account credentials I paid for, and they have still not refunded my purchase or gotten into contact with Paypal for the refund. Pitiful company.Įxtra: Even after their reply on this review I have still yet to be contacted. And just so they don't have a pitiful excuse to remove this review like they did last time, here is the two tickets #s to the billing department that were left unanswered until automatically deleted.

I have escalated the issue directly to Paypal. I requested a refund through Paypal, and once again after two full weeks they have not replied. The live chat only directs you to the billing department where the tickets will sit unanswered until automatically removed from their system.

I have requested a refund through their website, after 14 days the tickets (2) were automatically closed because of no response. I have still yet to receive login credentials to actually begin using their service. The payment was immediately successful with an invoice to prove it, but on their website even to this day ( more than two weeks later), it is still marked as pending. I have contacted the BBB in Australia for this company, as they have ignored all of my requests and inquires, I never received the service I ordered on July 29th. They removed my previous review on this website, let that be a major tell for their legitimacy. Shockbyte Scammed Me and Removed my Previous Review

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